The antecedent of citizen intention use of e-government service

Taqwa Hariguna, Chung-Wen Hung, Husni Teja Sukmana

Abstract


The purpose of this study was to integrate citizen perceived value into an expectation- confirmation model (ECM) and to explain citizen intention use of e-government services. After reviewing both ECM and citizen perceived values, integrated models were designed. This study was compared to the basic ECM; this study revealed that the integration of ECM with citizen perceived value can provide a concerted solution to illustrate some factors and how it can influence citizen intention use for e-government services.

Keywords


citizen intention use; e-government service; expectation-confirmation model; perceived value;

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DOI: http://doi.org/10.12928/telkomnika.v17i1.11588

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TELKOMNIKA Telecommunication, Computing, Electronics and Control
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