Transforming e-government projects by developing a RAF using Scrum integrated with CASE tool in Botswana

Abstract

The digital transformation in Botswana has placed strong emphasis on e-government initiatives aimed at improving public service delivery. However, these projects continue to face low success rates due to challenges such as inadequate and reactive risk management practices, limited technical expertise, and fragmented implementation. This study proposes an integrated risk assessment framework (RAF) that combines Scrum methodology with computer-aided software engineering (CASE) tools that allows for the development of an automated, proactive, and iterative approach to risk management that is specific to the socioeconomic circumstance of Botswana. A quantitative survey was conducted with 32 project management specialists involved in e-government projects to assess their familiarity with agile methods and CASE tools, perceptions of traditional risk management approaches, and acceptance of the proposed model. The results revealed that 90.6% of respondents were familiar with Scrum, 78.1% had used CASE tools, and 81.25% supported the new framework, highlighting the urgent need for real-time risk tracking and continuous stakeholder engagement. The proposed e-government risk assessment framework (e-GRAF) model offers a flexible and adaptive solution to strengthen risk management processes, increase the success rate of e-government projects, and improve the quality and resilience of digital governance systems in Botswana.